We guarantee the product is the same as the sample image
If you encounter any quality issues with our products or damage during shipping, please don't worry. Take photos of the product and describe the problem, then send them to info@Shapelys.shop. We will get in touch with you as soon as we see it and provide a solution.
For information regarding logistics and shipping, please click here.
Our Guarantee
- We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 99 day guarantee.
- If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
- Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
- We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
1000+ customers love this style and rated it 4 stars or more!
Bestsellers
Frequently Asked Questions
Delivery Time and Price
> Delivery Time = Processing Time + Shipping Time
Processing Time
The estimated time frame is listed in the Specifications module on every product page. Most items are request 3-7 business days to handcraft.
Shipping Time
The estimated shipping time varies from the shipping method.
> Shipping Methods & Price
Please note that this time frame does not include processing time and not account for delays caused by service or weather disruptions if any. We will remind you of the estimated delivery date throughout checkout. After your order is placed, we will email you the expected delivery date and tracking as soon as it's available.
Standard Shipping
To US: 11-12 Business Day
To Other Countries: 15 Business Day
$6.0
Expedited Shipping
8-9 Business Days
$9.0
Urgent Shipping
5-6 Business Days
$22.0
Super Urgent Shipping
3-5 Business Days
$28.0
*Note: Due to supply chain tension, the production time of some products may be extended. Please pay attention to the estimated arrival time on the checkout page.
How can I track my order?
After shipment, we will send you your tracking number, shipping invoice, carrier information, etc. via email. You can track your order by using the tracking number on the 'Track Order' page or by visiting the carrier's official website that we provide.
About Return Policy
We sincerely want you to be happy with your purchases. If you are not completely satisfied with your items, please do not hesitate to contact our customer service team. We offer a 99-day return and exchange service to ensure your satisfaction.
Please refer to our full list of terms and conditions for our refund and exchange policy.
Customized Products
If the options we provide do not meet your customization needs, you can share your ideas with us through email or our online customer service. We will do our best within reasonable limits to fulfill your personal customization requirements.
CUSTOMER SERVICE
CONTACT US
Messenger
Email:support@Shapelys.work
9:00 am to 4:00 pm Monday toFriday (CST)